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Customer Service
Manage inbound calls from greeting to routing, ensuring each caller reaches the right destination quickly and smoothly
Receptionist
Handle incoming calls, provide key information, and direct conversations seamlessly—all in one interaction.
Appointment Setting
Handle everything from availability checks to confirmations, making each appointment smooth and effortless.
Lead Qualification
Identify and route leads instantly based on intent and context to boost conversions.
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A team shaped by the World’s Best Institutions

AI Voice Agents for Smarter and Seamless Logistics Operations

Automate shipment updates, carrier coordination, and inbound inquiries — reducing delays, missed calls, and manual dispatching.

21,600+

Inbound calls managed monthly across freight brokerages and 3PL networks

59%

Reduction in dispatcher call volume through AI-driven call handling

87%

Load status and ETA inquiries resolved without human intervention

200K$+

Annual operational savings from streamlined voice communication workflows

How It Works

Build

Easily build personalized voice AI agents with our intuitive Voice agent creation tool.

Evaluate

Effortlessly test your agent using built-in tools to make sure it handles even the tricky situations smoothly.

Launch

Seamlessly launch your agents across phone calls, web calls, SMS, and other channels with just a few clicks.

Improve

Monitor success rates, response times, and user sentiment through a clear call history dashboard—and quickly identify any failed calls.

AI-Driven Sales & Logistics Coordination: Automate Freight Dispatch & Load Optimization

Smart Load Booking Automation: AI reaches out to brokers, books loads, and verifies that rates comply with your pricing policies.

Real-Time Load-to-Carrier Matching: Assigns shipments to the most suitable carriers, maximizing asset utilization and minimizing empty hauls.

AI-Led Freight Rate Negotiation: Conducts live broker negotiations to secure the best rates per mile — no manual effort required.

Customer Support & Order Tracking: Automate Inbound Freight Inquiries

Live Shipment Tracking & Status Notifications: AI proactively updates shippers, carriers, and brokers with real-time ETAs, location changes, and delivery progress.

Intelligent Carrier Coordination: Follows up automatically with carriers and brokers to verify load status and ensure smooth, on-time freight execution.

Seamlessly Integrate Luron Into Your Tech Stack

With built-in support for both native and third-party tools — including CRMs, telephony providers, automation platforms, and databases — launching and scaling voice agents has never been more seamless.

DAT Freight & Analytics
Truckstop.com
McLeod Software
Salesforce

Frequently asked questions

How do AI phone agents enhance freight dispatch and load booking processes in logistics?

AI phone agents optimize freight dispatch and load booking by automating broker negotiations, verifying shipment details, and calculating the best rate-per-mile. By managing real-time load assignments and sourcing carriers, these agents help logistics firms cut wait times, boost operational efficiency, and remove the need for manual dispatcher calls.

Is it possible to automate broker communications and rate negotiations using AI?

Yes, Luron AI handles real-time freight rate negotiations with brokers, securing the best prices based on preset criteria like route, mileage, and fuel expenses. By automating rate talks, follow-ups, and load confirmations, it allows logistics companies to lock in optimal deals without requiring manual input.

In what ways does AI support shipment tracking and load status updates in logistics?

AI-powered phone agents can initiate calls to shippers, carriers, and freight brokers to deliver real-time load updates, verify pickup and delivery schedules, and monitor shipment progress. This minimizes the need for manual check-ins, boosts visibility across the supply chain, and improves customer satisfaction for logistics providers managing truck, air, and sea freight.

Can Luron AI connect with Transportation Management Systems (TMS) and logistics platforms?

Definitely! Luron AI effortlessly connects with top TMS platforms, freight CRMs, and load boards like DAT Freight & Analytics, Truckstop.com, McLeod Software, and custom logistics systems. This integration enables logistics companies to streamline dispatching, carrier matching, and shipment tracking with minimal configuration.

Meet your AI Call Operator

Handle more calls, faster — 24/7, in any language.