Intelligent AI Phone Agent for Event Management Companies
Automate ticketing, VIP bookings, schedule updates, and guest support with Luron’s 24/7 multilingual voice AI. From music festivals to weddings and corporate events, our intelligent phone agent handles every call instantly — in 45+ languages — so your team can focus on delivering an unforgettable experience.
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A team shaped by the World’s Best Institutions
Never miss a call. Delight every guest. 24/7 support for events that can’t wait.
Luron AI handles ticketing, VIP bookings, and guest inquiries 24/7 in 45+ languages — so you can focus on the event, not the phones.
92%
of customer inquiries resolved without human intervention on first contact
89%
CSAT score across guest and traveler conversations
100%
call response rate, 24/7/365 — no missed calls, ever
90%
guest satisfaction score across multilingual interactions
How It Works
Build
Easily build personalized voice AI agents with our intuitive Voice agent creation tool.
Test
Effortlessly test your agent using built-in tools to make sure it handles even the tricky situations smoothly.
Launch
Seamlessly launch your agents across phone calls, web calls, SMS, and other channels with just a few clicks.
Improve
Monitor success rates, response times, and user sentiment through a clear call history dashboard—and quickly identify any failed calls.
Event Reception & Guest Services: AI-Enhanced Front Desk and Booking Support
AI-Powered Event Booking System: AI automates ticket sales, VIP reservations, schedule updates, and availability checks through direct event management system integration.
Real-Time Guest Management: AI manages bookings, updates attendee details, and syncs instantly with event databases for up-to-date information.
Intelligent Follow-Ups: AI handles guest inquiries, sends timely updates, and delivers personalized recommendations based on past attendee behavior.
Inbound Call Handling & Troubleshooting: Effortlessly manage guest calls and resolve event-day issues in real time
Manage Service Requests & Upgrades: Seamlessly process guest requests for VIP access, seating changes, and add-on purchases such as merchandise or backstage passes.
Issue Resolution & FAQ Handling: AI answers frequently asked questions, forwards unresolved issues to staff, and directs service requests to the right department.
Smart Call Routing to In-House Staff: AI routes calls to the right team members for urgent or specialized assistance.
Revenue Optimization: Maximize ROI while elevating the guest experience
Empower Guest Loyalty Through Outstanding Service: Transform every interaction into an opportunity to build lasting relationships through outstanding support — while reducing variability in service quality.
Maximize Revenue Potential: Ensure no call goes unanswered to capture every ticket sale, upgrade, or booking.
Offer Alternative Packages & Streamline Payment Processing: AI presents different package options and securely handles payments to confirm sales instantly.
Seamlessly Integrate Luron Into Your Tech Stack
With built-in support for both native and third-party tools — including CRMs, telephony providers, automation platforms, and databases — launching and scaling voice agents has never been more seamless.
Frequently asked questions
AI-powered phone agents effortlessly manage ticket sales, VIP reservations, and guest inquiries by offering real-time availability, upgrade options, and instant booking confirmations. Integrated with event management systems, the AI allows attendees to update bookings, request information, and receive immediate responses to common questions — eliminating hold times.
Absolutely! Luron AI streamlines front desk and box office operations by managing incoming calls for ticketing, VIP upgrades, schedule changes, and venue information. It also intelligently directs calls to the appropriate staff member for services like backstage access, merchandise purchases, or special accommodations — elevating the overall guest experience.
Yes! Luron AI supports concurrent calling, meaning your AI phone agent can handle multiple conversations simultaneously. While our agents can handle an unlimited amount of concurrent calls, this capability varies by plan, with pay-as-you-go users allocated to a quota of 20 concurrent calls. Plans can be easily upgraded to match your call concurrency needs.
Yes! AI-powered phone agents manage guest service requests, resolve common issues such as lost ticket assistance, venue directions, and set-time updates. By doing so, they lighten your team’s workload during peak event times, minimize wait times, and deliver a smoother customer experience for every attendee.
Meet your AI Call Center
Handle more calls, faster — 24/7, in any language.
