Luron AI Phone Agents are intelligent, HIPAA-compliant virtual assistants built to streamline patient communication and enhance call management in healthcare environments. Designed for hospitals, clinics, and pharmacies, these AI agents handle tasks such as appointment scheduling and confirmation, answering routine questions, navigating IVR systems, and routing calls—with full conversation history—to the appropriate department or live staff member.They also manage prescription refill requests and conduct post-visit follow-ups, significantly easing the administrative burden on healthcare teams. By leveraging AI voice automation, providers can increase operational efficiency, reduce patient wait times, and deliver a smoother, more responsive experience for both patients and care teams.

Unlike traditional IVR systems that rely on rigid menus and pre-set button-based navigation, Luron AI leverages large language models (LLMs) to deliver natural, conversational experiences. Patients can speak freely to describe their needs, and the AI intelligently understands and routes the call—no button pressing required.This intuitive interaction reduces frustration and improves resolution speed. Additionally, Luron AI enables context-rich handoffs to human agents by passing along the entire call history, leading to faster problem-solving, lower operational costs, and a significantly better experience for patients.Luron uses a pay-as-you-go pricing model, beginning at $0.14 per minute with no platform or subscription fees—you’re only billed for actual usage.
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Pricing may vary depending on the chosen voice and technical setup. For enterprise users, Retell provides discounted rates, customizable concurrent call capacities, and access to premium support.

Yes, Luron AI is fully HIPAA-compliant, designed to protect and securely manage Protected Health Information (PHI). All patient interactions are encrypted both in transit and at rest, following strict industry security standards. The platform features role-based access control (RBAC), multi-factor authentication, and comprehensive audit logs to prevent unauthorized access. Luron AI also integrates seamlessly with HIPAA-compliant EHR systems like Epic, OpenDental, and eClinicalWorks, ensuring safe and efficient access to patient data. Importantly, the system does not retain sensitive information longer than necessary, helping healthcare providers minimize compliance risk.

Luron AI automates appointment booking, confirmations, and follow-ups, reducing the burden on front desk staff. By leveraging LLM-powered Phone AI Agents, the system can verify patient details, schedule appointments, and send automated reminders to minimize no-show rates. Additionally, Luron AI can conduct post-appointment follow-ups, including patient satisfaction surveys and medication reminders. The AI can also handle prescription refill requests by communicating with pharmacies, streamlining medication management for both patients and providers. This automation significantly enhances patient engagement, improves scheduling efficiency, and reduces administrative overhead.

Luron AI integrates smoothly with leading electronic health record (EHR) systems, providing real-time access to patient information and automating routine updates. It connects with platforms like Epic, OpenDental, Dentrix, ChiroTouch, and eClinicalWorks to sync schedules, verify patient details, and log call activity automatically. The system can also check provider availability, pull relevant health records, and update visit histories—all while maintaining full HIPAA compliance. This integration eliminates manual data entry, reduces errors, and improves communication efficiency for healthcare teams. By embedding AI into EHR workflows, providers can cut administrative overhead and deliver a more streamlined, patient-centered experience.