Intelligent AI Phone Agent for Hotels & Travel
Automate hotel bookings, reservations, and customer support with Luron's 24/7, enterprise-grade voice AI—intelligent call handling in any language, personalized for every caller.
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A team shaped by the World’s Best Institutions
Real-time automation. Proven outcomes. Scalable support for travel and hospitality.
Luron AI transforms how restaurants manage reservations, orders, and guest inquiries.
92%
of customer inquiries resolved without human intervention on first contact
89%
CSAT score across guest and traveler conversations
100%
call response rate, 24/7/365 — no missed calls, ever
90%
guest satisfaction score across multilingual interactions
How It Works
Build
Easily build personalized voice AI agents with our intuitive Voice agent creation tool.
Evaluate
Effortlessly test your agent using built-in tools to make sure it handles even the tricky situations smoothly.
Launch
Seamlessly launch your agents across phone calls, web calls, SMS, and other channels with just a few clicks.
Improve
Monitor success rates, response times, and user sentiment through a clear call history dashboard—and quickly identify any failed calls.
Hotel Reception & Guest Services: AI-Enhanced Hotel Front Desk and Reservation Support
AI-Powered Hotel Booking System: AI automates room bookings, reservation changes, and live availability checks through direct hotel system integration.
Real-Time Reservation Handling: AI manages bookings, updates reservations, and syncs instantly with the hotel database for up-to-date availability.
Intelligent Booking Follow-Ups: AI handles booking inquiries, sends timely follow-ups, and delivers personalized recommendations based on past guest behavior.
Inbound Call Handling & Troubleshooting: Effortlessly manage guest calls and resolve service issues in real time
Manage Service Purchases & Upgrades: Seamlessly process guest requests for room service, spa appointments, and additional service purchases.
Issue Resolution & FAQ Handling: AI handles frequently asked questions, forwards unresolved issues for human assistance, and directs service requests to the appropriate hotel staff.
Smart Call Routing to In-House Staff: AI directs guest calls to the appropriate department or designated staff for VIP services and specialized assistance.
Revenue Optimization: Maximize ROI while elevating the guest experience.
Empower Guest Loyalty Through Outstanding Service: Transform every interaction into an opportunity to build lasting relationships through outstanding customer support.
Maximize Revenue Potential: Ensure no call goes unanswered to capture every guest inquiry and booking opportunity.
Offer Alternative Room Choices & Streamline Payment Processing: AI presents different room options and efficiently and securely handles phone payments to confirm bookings.
Seamlessly Integrate Luron Into Your Tech Stack
With built-in support for both native and third-party tools — including CRMs, telephony providers, automation platforms, and databases — launching and scaling voice agents has never been more seamless.
Frequently asked questions
AI-powered phone agents effortlessly manage hotel bookings, reservations, and handle guest inquiries by offering real-time room availability, upgrade options, and instant booking confirmations. Integrated with hotel management systems, the AI allows guests to update bookings, request amenities, and receive immediate responses to common questions—eliminating hold times.
Absolutely! Luron AI streamlines front desk operations by managing incoming calls for room reservations, availability checks, and booking changes. It also intelligently directs calls to the appropriate staff member for services like spa appointments, dining bookings, or concierge assistance—elevating the overall guest experience.
Yes! Luron AI supports concurrent calling, meaning your AI phone agent can handle multiple conversations simultaneously. While our agents can handle an unlimited amount of concurrent calls, this capability varies by plan, with pay-as-you-go users allocated to a quota of 20 concurrent calls. Plans can be easily upgraded to match your call concurrency needs.
Yes! AI-powered phone agents manage guest service requests, resolve common issues such as WiFi problems, housekeeping, billing questions, and check-in/check-out details. By doing so, they lighten the front desk's workload, minimize wait times, and deliver a more seamless customer service experience.
Meet your AI Call Operator
Handle more calls, faster — 24/7, in any language.
