Intelligent AI Phone Agent for
E-commerce
Boost sales, automate order processing, customer inquiries, post-purchase support, and cut costs with Luron’s 24/7 voice AI — handling e-commerce orders and support in 45+ languages, personalized for every customer.
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A team shaped by the World’s Best Institutions
Never miss a sale. 24/7 AI call center for high-growth e-commerce brands
Turn every call into a sale — Luron AI answers product questions, resolves issues, and closes orders instantly, anytime, anywhere.
92%
of customer inquiries resolved without human intervention on first contact
89%
CSAT score across guest and traveler conversations
100%
call response rate, 24/7/365 — no missed calls, ever
90%
guest satisfaction score across multilingual interactions
How It Works
Build
Easily build personalized voice AI agents with our intuitive Voice agent creation tool.
Test
Effortlessly test your agent using built-in tools to make sure it handles even the tricky situations smoothly.
Launch
Seamlessly launch your agents across phone calls, web calls, SMS, and other channels with just a few clicks.
Improve
Monitor success rates, response times, and user sentiment through a clear call history dashboard—and quickly identify any failed calls.
Order Management & Customer Support
AI-Powered Order Processing: Instantly confirms orders, updates shipping details, and manages cancellations or modifications — fully integrated with your e-commerce platform.
Real-Time Inquiry Handling: AI answers product questions, checks stock availability, and assists customers with returns or exchanges instantly.
Intelligent Follow-Ups: Sends personalized product recommendations, restock alerts, and order status updates based on customer history and behavior.
Inbound Call Handling & Troubleshooting
Manage Sales & Upsells: Seamlessly process add-on purchases, product bundle upgrades, and cross-sell opportunities during live calls.
Issue Resolution & FAQ Handling: AI resolves common customer concerns — from sizing questions to shipping delays — and escalates only complex issues to human agents.
Smart Call Routing: Routes calls to specialized teams for VIP customers, wholesale buyers, or urgent delivery issues.
Revenue Optimization While Elevating The Guest Experience
Increase Customer Lifetime Value: Turn every post-purchase call into an opportunity for upselling, cross-selling, and loyalty-building.
Maximize Revenue Potential: Ensure no sales opportunity is lost by answering every customer inquiry in real time, even during peak demand.
Streamlined Checkout Assistance: Guides customers through checkout, payment processing, and alternative delivery options to reduce cart abandonment.
Seamlessly Integrate Luron Into Your Tech Stack
With built-in support for both native and third-party tools — including CRMs, telephony providers, automation platforms, and databases — launching and scaling voice agents has never been more seamless.
Frequently asked questions
AI-powered phone agents effortlessly manage order processing, shipping updates, and customer inquiries by providing real-time order status, product availability, and instant confirmations. Integrated with your e-commerce platform, the AI can handle returns, process exchanges, and deliver personalized product recommendations — eliminating long wait times and improving customer satisfaction.
Absolutely! Luron AI streamlines customer service by managing calls about product details, stock checks, delivery tracking, and returns. It also intelligently routes calls to the right department — such as sales, customer support, or warehouse — ensuring fast and accurate responses.
Yes! Luron AI supports concurrent calling, meaning your AI phone agent can handle multiple conversations simultaneously. While our agents can handle an unlimited amount of concurrent calls, this capability varies by plan, with pay-as-you-go users allocated to a quota of 20 concurrent calls. Plans can be easily upgraded to match your call concurrency needs.
Yes! AI-powered phone agents can recommend complementary products, suggest upgrades, and send targeted offers based on a customer’s purchase history and behavior. By doing so, they boost average order value, encourage repeat purchases, and strengthen brand loyalty.
Absolutely. Luron AI can communicate fluently in multiple languages, ensuring that international customers receive the same fast, high-quality service as local buyers. This helps e-commerce brands expand globally without the cost of hiring large, multilingual teams.
Yes! Luron AI integrates seamlessly with Shopify. This allows the AI to access live order data, update shipping statuses, process refunds, and sync customer information automatically — all without manual work.
Meet your AI Call Center
Handle more calls, faster — 24/7, in any language.
